Andestrip Chile
Andes Trip Chile manages this store and this website, including data, content, features, tools, products, and services, to offer you, the customer, a secure and personalized shopping experience (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services or when you communicate with us by any means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any data that identifies you or that can be reasonably linked to you. Personal information does not include anonymous or de-identified data.
We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details: name, address, phone number, email, and billing or shipping addresses.
- Financial information: payment details, payment method, transaction details, payment confirmation.
- Account information: username, password, preferences, and settings.
- Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
- Communications with us: information provided in inquiries or complaints.
- Device information: IP address, browser type, operating system, and network connection.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you create an account, make a purchase, or communicate with us.
- Automatically through our Services, using cookies and similar technologies.
- From our service providers, who help us operate the website, process payments, manage orders, or analyze data.
- From partners or third parties, when they assist us with marketing or customer support.
How We Use Your Personal Information
Depending on your interaction with us, we may use your personal information for the following purposes:
1. To provide, personalize, and improve the Services.
Includes processing payments, managing orders, arranging shipments, processing returns, maintaining your account, and offering you a personalized experience.
2. Marketing and advertising.
We may send you commercial, promotional, or advertising communications via email or show you online ads related to our products or services.
3. Security and fraud prevention.
We use your information to protect transactions, detect illegal activities, and ensure the security of our platforms.
4. Communications with you.
To respond to your requests, provide customer support, and maintain a business relationship.
5. Legal compliance.
To comply with applicable laws or respond to requests from competent authorities.
How We Disclose Personal Information
We may share your personal information only in the following circumstances:
- With service providers, such as payment processing, shipping, customer service, web hosting, and data analytics companies.
- With marketing partners, who help us promote our products or services.
- With your consent, when you expressly request or authorize the disclosure of your information.
- Within our corporate group or affiliates, when necessary for administrative or accounting management.
- For legal or security reasons, if necessary to comply with the law, respond to judicial processes, or protect our rights and those of third parties.
Third-Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices or the content they publish. We recommend reviewing their policies before sharing personal information.
Children’s Data
Our Services are not intended for minors. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with information, please contact us to request its deletion.
Information Security and Retention
We implement reasonable security measures to protect your personal information. However, no data transmission or storage is completely secure.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
Your Rights and Choices
Depending on your place of residence, you may have the following rights:
- Access: request a copy of the personal information we hold.
- Rectification: request the correction of inaccurate data.
- Deletion: request the deletion of your personal information.
- Portability: receive a copy of your data or transfer it to a third party.
- Communication management: unsubscribe from promotional emails using the link included in our messages.
To exercise these rights, you can contact us through the means indicated below.
We will not discriminate against you for exercising any of these rights. We may request identity verification before processing your request.
International Transfers
We may transfer and store your personal information outside the country where you reside, ensuring adequate levels of protection in accordance with current regulations.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally. We will post the updated version on this site and update the “Last Updated” date. We will notify you of relevant changes as required by law.
Contact
If you have questions about our privacy practices or wish to exercise your rights, you can contact us at:
hello@andestrip.com Cerro El Plomo 5420, oficina 1208, Las Condes, RM, 7560742, Chile
