All reservations are made directly through our website, by completing the contact form and making the payment online.

We exclusively accept electronic payments through our web platform.
For security and convenience, we do not handle cash payments.

Approximately 99% of reservations are confirmed without any issues.
In the rare cases where it is not possible to confirm on the requested date or time, we will offer you available alternatives or a full refund of your payment if you decide not to accept them.

It is not necessary. Once you receive the email with the subject “Confirmed Itinerary” (Itinerario confirmado), your reservation is secured. In that email, you will find the pick-up information and schedules.
If any changes arise, we will contact you directly.

You can request any changes by writing to us at hello@andestrip.com.
All modifications are subject to our cancellation and rescheduling policies, as well as the availability of the new requested itinerary.

In the event of adverse weather conditions or situations beyond our control (e.g., natural disasters, park closures, protests, or technical failures), we will inform you about the available options, including rescheduling or refunds, as appropriate.

Yes, we think of everyone! In the description of each experience, you will find details such as:

• Recommended age

• Level of physical demand

• Necessary equipment

If you need specific accommodations (such as child seats or support for people with reduced mobility), contact us. We would love to help you find the best option for you.

The experiences are mainly offered in Spanish, English, and Portuguese.
Do you have another preferred language? Ask us! We will do our best to accommodate you so you can enjoy the experience to the fullest.

We only work with suppliers carefully selected by our team. We supervise each service to ensure quality, safety and professionalism standards. In addition, you can read the opinions of other travelers on each experience sheet, to book with total confidence.